Customer Service
Kova provides a complete history of each home, including the vendors, options and color selections, so the Customer Service Team can effectively communicate with your homeowners. Homeowners can submit and check the status of service requests and service orders over the internet via the Homebuyer portal.
Customer Service Features:
- Track Home History/Customer History
- Pre & Post Closing Notes
- Track Warranty Effective Date
- Home Specific Vendor List
- Generate Service Requests
- Set Service Appointments
- Submit Service Orders to Trade Partners Via Portal
- Homeowner Portal